Privacy Policy - Peptisource

Peptisource ("we", "us", or "our") operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or place an order.

1. Information We Collect

We may collect the following categories of personal information:

Account information — name, email address, and password when you create an account
Order information — billing address, shipping address, phone number, and payment details when you place an order
Communications — messages you submit through contact forms or via email
Usage data — pages visited, browser type, IP address, and referring URLs collected automatically through cookies and server logs

2. How We Use Your Information

We use collected information to:

Process and fulfill orders, including sending confirmations and tracking updates
Manage your account and authenticate your identity
Respond to inquiries and provide customer support
Send transactional emails and, with your consent, marketing communications
Improve our website, products, and services
Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share information with trusted third parties who assist us in operating our website and conducting our business, including:

Payment processors for secure transaction handling
Logistics and shipping partners for order fulfillment
Email service providers for transactional communications
Analytics providers to understand website usage

These parties are contractually obligated to use your information only as necessary to provide services to us and in compliance with applicable law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled exclusively by PCI-compliant payment processors; we do not store full card numbers on our servers.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our site may not function properly without cookies.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate or incomplete data
Erasure — request deletion of your personal data under certain circumstances
Objection — object to processing of your data for marketing purposes
Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Typically, order records are retained for seven years for tax and compliance purposes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us through our Contact page.